Privacy Policy

Geddes Refrigeration Limited is committed to protecting your privacy and complying with the Jamaica Data Protection Act, 2020 (the “Act”), which governs the collection, use, and disclosure of personal data by organisations in Jamaica. This Privacy Policy outlines how we collect, use, store, and protect your personal information, and your rights relating to that information.

1. Who We Are

Geddes Refrigeration Limited (“Geddes”, “we”, “our” or “us”) is a provider of cooling, refrigeration, ventilation, and HVAC services and solutions in Jamaica. This policy applies to all personal data collected through our website, communications, and in the delivery of our products and services.

2. Collection of Personal Data

We only collect personal data that is necessary for our legitimate business purposes. The information we collect may include:

• Full name

• Email address

• Phone number

• Mailing address

• Business/company details (where applicable)

• Purchase history or service interactions

• Website usage, enquiry details, and feedback

• IP addresses and browser data via cookies (see Cookies section below)

We may collect this information through online forms, in-person communications, service requests, sales transactions, or when you contact our customer service team.

You are not required to provide personal data to browse our website. However, if you choose not to provide the information we request, we may be unable to provide services, process transactions, or respond to inquiries effectively.

3. Lawful Basis for Processing

Geddes processes your personal data based on one or more of the following lawful bases under the Act:

• Consent – Where you have given clear permission for us to process your data.

• Contract – To fulfill a contract with you or take steps at your request before entering into a contract.

• Legal Obligation – To comply with legal or regulatory requirements.

• Legitimate Interests – Where processing is necessary for our legitimate business activities, provided it does not override your rights.

4. Use of Personal Data

Your personal data may be used for the following purposes:

• To process orders and provide services

• To respond to your inquiries or requests

• To manage appointments and support service delivery

• To improve our website, services, and user experience

• To send service-related or marketing communications (you may opt-out at any time)

• To conduct analytics and reporting for business improvement

We do not sell your personal data to third parties.

5. Disclosure of Personal Data

We may disclose your personal data to third parties under the following conditions:

• To service providers or subcontractors who assist in delivering our products or services (under strict confidentiality agreements)

• To business partners for joint promotions or initiatives (only with your prior consent)

• To authorities where disclosure is required by law, court order, or regulation

• To respond to threats to public health or safety or to prevent harm to individuals

• In connection with the sale, transfer, or merger of our business (subject to appropriate safeguards)

Geddes will never disclose your information outside of Jamaica unless adequate protections are in place or as permitted by law.

6. Security and Data Retention

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. These include:

• Encryption of sensitive information

• Secure data storage and access controls

• Regular audits and IT system monitoring

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Data is securely destroyed or anonymized when no longer required.

7. Your Rights Under the Jamaica Data Protection Act

You have the following rights under the Act:

• Right to be informed – You are entitled to know how your data is collected and used.

• Right of access – You may request a copy of the personal data we hold about you.

• Right to rectification – You may request corrections to inaccurate or incomplete data.

• Right to erasure – You may request deletion of your personal data, under certain conditions.

• Right to object or restrict processing – You may object to or restrict certain processing activities.

• Right to data portability – You may request your data in a portable format to transfer elsewhere.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

8. Cookies and Website Analytics

Our website uses cookies to improve user experience and gather analytics. You may disable cookies through your browser settings, but some site features may not function properly as a result.

9. Updates to this Privacy Policy

Geddes may update this policy from time to time to reflect changes in laws or our business practices. The latest version will always be available on our website with a revised “Last Updated” date.

Last Updated: May 26, 2025

10. Contact Us

For privacy-related questions, complaints, or to exercise your rights, please contact:

Data Protection Officer
Geddes Refrigeration Limited
226 Spanish Town Road, Kingston, Jamaica
Email: hello@grlja.com
Phone: (876) 923-6521

We take privacy complaints seriously and will investigate and respond within a reasonable time frame.